D.B.ĭear D.B.: What can I say? I was probably in a good mood if I was being too gentle on the post office for losing the remains of that woman’s mother.īut think about this: At least you are alive and your ashes aren’t sitting somewhere in a storage facility waiting for the post office to find you. If your package was shipped and delivered by USPS, but it’s missing, you’ll need to file a claim. While its protocol for refunding damaged packages is clear, its process for stolen mail is not. USPS tracking showed it leaving the local post office en route to the distribution center. USPS stolen packages and missing mail can be more challenging than packages lost by other carriers because it’s trickier to file a claim with USPS. It was a bunch of old cellphones I was sending a techie friend. Please be advised that even with insurance, only damage is covered. All I can say it that the USPS needs a serious overhaul. That finally at least got some attention. I am still waiting on 4 different items from the USPS and three havent moved from their point of origin for 7 days now, while the fourth package hasnt moved for a full month now. I got my local (at my wife’s home in Michigan) congressional rep involved. And when there is one, it’s generally a pablum form letter. I wrote to the postal inspectors, the inspector general and also the postmaster general. Getting any sort of response from it is almost impossible. I’ve had plenty of packages lost by the USPS. Dear John: Regarding your column about the US Postal Service losing cremains: You’re being way too nice to it.
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